The type of personal information we collect.

We currently collect and process the following information:

• Personal identifiers (including title, name)
• Contact details (including email address and contact number)
• Personal choices (including: services required, how you heard about us)
• Personal communications (written communications collected through email)

Our website collects personal data to power our site analytics, including:

• Information about your browser, network, and device
• Web pages you visited before coming to this website
• Web pages you view while on this website
• Your IP address

Squarespace, our website platform host, needs the data to run this website and to protect and improve its platform and services. Squarespace analyses the data in a depersonalised form.

This information may also include details about your use of this website, including:

• Clicks
• Internal links
• Pages visited
• Scrolling
• Searches
• Timestamps

We share this information with Squarespace to provide our website analytics to learn about site traffic and activity.

When you submit information to this website via our webform or newsletter sign-up, we collect the data requested in the webform to track and respond to your submissions. We share this information with Squarespace, our hosting provider so that they can provide website services to us. We also share this information with Dubsado and Mailchimp for storage and Zapier for data porting.

How we get the information, and why we have it.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• When getting in touch with us about our services

•  When signing up for our newsletter

We also receive personal information indirectly from the following sources in the following scenarios:

• Social media accounts (including but not limited to Facebook, Instagram, LinkedIn, and Twitter) if you engage with our activity on any of these platforms.

• Google Analytics which uses cookies to measure behaviour on our website for analytical review, gain insights and improve the functionality of our website. You can opt out of your data using Google Analytics at any time by installing their opt-out tool.

• Squarespace, our website hosting platform, uses cookies to help run our site run effectively and provide the best experience for our visitors: 

• Of the functional and required cookies used by Squarespace, only URL redirects apply to the Mustard website. This allows Squarespace to serve this website to you securely. 

• These analytics and performance cookies are used on this website, as described on the link, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

‍(a) Your consent. You can remove your consent at any time.
You can do this by contacting info@mustardstudio.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest.

What we do with the information we have.

We use the information you have given us to engage with potential and existing clients and promote our business. We may share this information with a limited number of third parties, such as the BFI, for funding or research, and our IT systems (Dubsado, Mailchimp, QuickBooks) to improve our clients’ experience, prevent and resolve errors, or assist our day-to-day operations.

How we store your information.

Your information is securely stored on our digital drive (Google). We keep digital information for 6 years.  We will then dispose of your information by deleting it.  

Your data protection rights.

Under data protection law, you have rights including:

• Your right of access: You have the right to ask us for copies of your personal information.

• Your right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.

• Your right to object to processing: You have the the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  

Please contact us at info@mustardstudio.co.uk at +44 7973 681 329 or at Sterling House, Fulbourne Road, London, E17 4EE, if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@mustardstudio.co.uk or Sterling House, Fulbourne Road, London, E17 4EE.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113